Hello, and thanks for writing.
If something in HiBud is broken, confusing, or missing — or if you just want to tell us what you think — we'd love to hear about it. The right address is dev@ctrlsze.studio, and a real person will reply. There's no form to fill in, no account to create.
The address.
dev@ctrlsze.studio is the inbox for everything HiBud — support, bug reports, privacy questions, partnership notes, the lot. It's not automated. It goes to a person who reads it.
If you'd like a quicker reply, a few things help:
- What you were doing when the problem showed up. "Adding a friend from contacts" is more useful than "the app broke."
- Your iOS version and iPhone modelif you have them handy. They're in Settings → General → About.
- A screenshot or screen recording, if it helps. Drag-and-drop into the email is fine.
- Whether it's urgent.A small note in the subject line — "urgent: lost data" vs. "tiny typo" — helps us triage in the morning.
What we can help with.
Pretty much anything HiBud-shaped. To give a sense of the kind of thing that lands in the inbox:
- Bugs— something doesn't work the way the app says it should. We take these seriously and usually ship a fix in the next update.
- Lost or strange data— a flower disappeared, a friend's name reset, your iCloud sync did something unexpected. Write before you uninstall; we can often help recover.
- Permissions trouble— Calendar isn't showing events, Notifications won't fire, Contacts isn't letting you add anyone. Usually a settings fix; we'll walk you through it.
- Privacy questions — anything about what HiBud collects, how to delete it, what we share. The policy at /privacyis the long answer; we're happy to give the short one.
- Feedback and feature ideas— what you wish HiBud did, what you wish it didn't do, what feels off. We read everything, even when we can't build it.
- Partnerships and press — sponsorship, interviews, podcast invites, App Store features. Same inbox.
Sometimes faster than email.
A few things tend to be quicker to fix yourself than to wait on a reply:
- Permission popups won't show up. Try Settings → HiBud, and toggle the relevant permission off and back on.
- Notifications aren't arriving. Settings → Notifications → HiBud, and check that Allow Notifications is on.
- The app feels slow on first launch. Force-quit (swipe up and flick the app card away) and re-open. iOS sometimes needs a nudge.
- Stuck on an old version.The App Store > your profile picture > scroll down for pending updates. Make sure HiBud is on the latest.
If none of that helps, write in. There's no shame in it — these are exactly the kinds of paper-cuts we want to hear about.
What to expect.
A reply, usually within one to three weekdays, from a real person — most often the founder. We're in Sydney, so if you write in the middle of our night you might wait a little longer. If a fix needs a code change, we'll tell you that, and roughly when to expect it; we won't disappear into a queue.
If something is critical — you've lost data, the app is unusable, you've stumbled onto a security issue — say so in the subject line and we'll bump it.
Looking for something else?
A few signposts in case you're after something specific:
- How HiBud handles your data — /privacy. Plain words first, then the careful version.
- The terms of using HiBud — /terms. Short, honest, no "the foregoing notwithstanding."
- About the studio behind HiBud — ctrlsze.studio. The studio site is the opposite of this page on purpose: crisp, monospaced, cobalt-on-paper. Both are true.
- Press, sponsorship, or partnership — same inbox, dev@ctrlsze.studio. A short note about who you are and what you have in mind is enough to start.